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【记录】尝试去退货或更换Aura SSD

电脑+数码+软件 crifan 920浏览 0评论

之前遇到:

【无法解决】MacBookPro更换Aura 480G SSD后硬盘过热和系统卡顿

无法解决。所以希望能退货最好。且不要让我出国际快递费。

【记录】已购买OWC 480GB Aura SSD Flash Upgrade Kit – 在路上

【记录】购买OWC 480GB Aura SSD – 在路上

去找联系方式。

Thank you for ordering with Other World Computing

-》

https://eshop.macsales.com/Service/contact/

has bought a Aura 512G SSD, after use some time, found overheat problem, too heat to not usable. want return back my money!

先去发邮件:

Contact OWC Via Phone or Request a Live Chat

Customer Service

Request a Return

Returning an item

Check your e-mail!

We have sent you an email with a secure link for activating your account.

Once activated, you’ll be able to use our Customer Portal for order tracking, warranty support, and more.

Follow this link to activate your account:
<https://eshop.macsales.com/MyAccount/guest/?prID=1235392&authCode=F224DA0F-AC45-7E65-314D2CBFBACEB64D>
This link will only be valid for the next 24 hours.
-Other World Computing

https://eshop.macsales.com/MyAccount/guest/?prID=1235392&authCode=F224DA0F-AC45-7E65-314D2CBFBACEB64D

https://eshop.macsales.com/MyAccount/

然后找到了之前的订单:

点击:

Need to request a return/replacement RMA for an item from this order?

https://support.macsales.com/rma/rma/choose

那就想办法退款refund

https://support.macsales.com/rma/refund/contact-info

https://support.macsales.com/rma/refund/invoice

Choose an item to RMA (Refund)
Please find the item that you wish to return in the eligible items below and enter the quantity being returned.
OWC offers returns for refunds within the first 30 days from the original date of invoice. Unfortunately this order is outside of the return period. We apologize for any inconvenience.
Eligible For RMA
Description    Item Code    Quantity Purchased    Quantity Remaining    RMA History    RMA Quantity
480GB OWC Aura PCIe kit for MBA/MBP    OWCSSDAB2MB05K    1    1    

郁闷了。人家只是对于30天内的产品给退款。

我这个SSD是0608买的,现在0820,都超过2个多月了,不给退款了。

那就还是抽空去联系客户,看看能否退款。

点击Customer Service:

https://eshop.macsales.com/Service/support/general-support-form

又可以点击去聊天了:

Thanks for your message. Our team will get back to you shortly.
Department:    Macsales.com Customer Service and Sales (24/7)
    
Full Name:    Crifan Li
Email:    green-waste@163.com
Subject:    want refund my money of bought Aura SSD
Message:    has bought a Aura 512G SSD, after use some time, found overheat problem, too heat to not usable. want return back my money!

但是后来还是没有回信。

继续去:

https://eshop.macsales.com/Service/contact/

结果还是

后来对方回复我邮件了,然后就是用邮件去沟通了:

【记录】和OWC的售后客服邮件沟通Aura SSD的全款退货问题

最后算是基本完美的解决了问题:

所以相对来说:还是美国这个网上卖家对于服务做的很到位,虽然中间沟通有点慢,但是最终是:

我把SSD寄给对方,对方检测确认SSD有质量问题后,给我退全款了。

唯一的缺点是:跨国寄快递,我买东西收获时,交的500+的稅,只能我自己认倒霉,卖家是不会给我退的(要退也是海关退。。。)。

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